How VaillantHeat collects, uses, and protects your personal information.
When you use our website, submit enquiry forms, or communicate with our team, we may collect the following information: your name, email address, phone number, company name, job title, and details about your heating requirements. We also collect technical data including your IP address, browser type, and browsing behavior on our website through cookies and analytics tools.
We use your personal information to respond to enquiries, provide quotations, deliver products and services, send relevant technical communications, and improve our website experience. We do not sell your personal information to third parties. Your data may be shared with authorized VaillantHeat service partners in your region solely for the purpose of fulfilling your service request.
Your personal data is stored on secure servers within the European Economic Area. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit, access controls, and regular security audits.
Our website uses cookies to enhance your browsing experience, analyze website traffic, and understand user behavior. Essential cookies are required for the website to function correctly. Analytics cookies help us understand how visitors interact with our website. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.
Under applicable data protection laws (including GDPR for European residents), you have the right to access, correct, delete, or port your personal data. You may also object to or restrict certain processing activities. To exercise these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws and regulations. Enquiry data is typically retained for 3 years after your last interaction with us. If you request deletion of your data, we will process your request within 30 days, subject to any legal retention obligations.
Our website may contain links to third-party websites. VaillantHeat is not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.
VaillantHeat may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any revisions on this page with an updated effective date. We encourage you to review this policy periodically.
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact:
VaillantHeat Data Protection Officer
Email: [email protected]
Address: Berghauser Strasse 40, 42859 Remscheid, Germany
Phone: +49 (2191) 18-0000
Last updated: March 2026